01
Take off the case.
Thick cases, wallet cases, magnetic cases and anything with metal can weaken or block the tap. Annoying? A little. Better than putting a battery and a surveillance complex inside the tag.
See it work
One tap. That’s the whole thing.
No app to install, nothing to pair, nothing to charge. Someone holds their phone to the tag and your contact page opens.
Filmed on a phone, not in a studio.
Try again
Let's find the tap.
Your phone needs to get very close to the tag. Not hovering nearby. Not a quick fly-by. Hold it still for a moment.
02
Unlock your phone.
Wake the screen, unlock the phone and hold the back directly against the KinTag for a second or two. This is an intentional tap, not a drive-by introduction.
03
Find the sweet spot.
Move slowly. NFC only works at very close range, and different phones hide their reader in slightly different places. Naturally, nobody agreed on one spot.
The sweet spot
Every phone has one.
Unfortunately, the phone companies hid them in different places. Here is the sensible place to start.
iPhone
Start at the top back.
Unlock your phone and place the top back edge, near the camera area, directly against the KinTag. Hold it there for a second or two.
Apple guidance on reading NFC items →Android
Start in the middle.
Hold the middle back of your phone directly against the KinTag. If nothing happens, move slowly a little higher or lower until the reader finds it.
Samsung guidance on NFC placement →Still nothing?
Your phone may need NFC turned on.
NFC stands for Near Field Communication. It is the close-range tap technology a KinTag uses. On some phones it is already waiting. On others, it needs permission to come out and play.
Android
Open Settings and search for NFC. Make sure it is turned on, then try the tag again.
Google's NFC instructions →Samsung Galaxy
Go to Settings → Connections → NFC and contactless payments, then switch NFC on.
Samsung NFC setup →iPhone
On newer iPhones there is generally no NFC switch to turn on for a tag tap. Unlock the phone and try the top back edge against the KinTag again.
Still using a dumb phone?
Honestly, you are probably winning at life.
No endless notifications. No screen-time report quietly judging you every Sunday. No app begging to know your location “for a better experience.”
Unfortunately, your magnificent little pre-smartphone survivor may not be able to play with NFC technology.
The easiest test:
Search your phone settings for NFC. If nothing appears, your phone may not support the tap.
Good news: the tag still works.
Anyone else's phone can tap it — including whoever finds the person wearing it, which is the part that actually matters. Ask someone with a newer phone to help you activate it, or email us and we'll set it up for you.
Google device support guidance →Still stuck?
We made the tag simple.
We did not say every phone would behave.
Email us and tell us what phone you are using. We will help figure out whether it is a case issue, a settings issue, a sweet-spot issue, or a phone that has decided it has done enough for society.
Email support@kintags.comNo battery. No app. No tracking. Just people helping people.